Refund policy

At Shenya-bags, we want you to be happy with your purchase. If you are not satisfied with your order, we offer a simple return process.

Eligibility for Returns

• Only one replacement is permitted per order. Products that have been replaced are not eligible for return or further replacement.
• Items must be returned within 7 days of the delivery date.
• The product must be unused, in original condition, and in its original packaging.
• Returns are accepted for defective or damaged items only. Please inspect your items upon delivery and contact us immediately if there is an issue with your order.

How to Return

Contact us at info@shenya.in within 7 days of receiving your order to initiate the return process.

Please provide your order number, reason for the return, and photos of the product, if applicable.

You will receive instructions on how to return your item, including the return address.

Return Shipping Costs

Domestic Returns: We offer free return shipping within India if the return is due to a defect or our error. For other reasons, such as a change of mind, the customer will be responsible for return shipping fees.

International Returns: The customer is responsible for the return shipping cost and any customs fees or taxes associated with the return.

Refunds and Exchanges

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 5–7 business days.

We do not offer exchanges. If you would like a different product, please return the original item and place a new order.

We will confirm with the delivery partner, and once your return is approved and received by us, either your refund will be processed and the amount will automatically be credited to your original method of payment within 7 working days, or the replacement will be delivered within 7–8 working days.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the order with a description and photos of the damage. We will arrange for a replacement or a refund, as appropriate.

4. Cancellation Policy

Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

5. Contact Us

For any questions or concerns regarding shipping or returns, please contact our customer service team at:

Email: info@shenya.in

Phone Number: 9961900033

Address:
Green Channel
Tirur, Kerala – 676101
India