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Popular Questions

What materials are used in Shenya bags?

We carefully select high-quality, long-lasting materials like premium vegan leather, durable canvas, and eco-friendly fabrics. Each bag is designed to combine style with strength for everyday use.

Can I trust the quality of Shenya products?

Yes, quality is at the heart of everything we create. Our production process follows strict standards, and we take pride in every product. If something’s not right, our customer support is here to help.

How should I care for my bag?

We recommend wiping your bag with a soft, damp cloth for daily cleaning. Store it in a dust bag when not in use and avoid overloading to maintain its shape.

Are the bags waterproof?

Most bags are water-resistant but not fully waterproof. Avoid heavy rain exposure to preserve material quality.

Ordering & Payment

How can I place an order?

Simply browse our collection, choose your favorite bag, click “Add to Cart,” and proceed to checkout. You’ll receive an order confirmation once it’s placed successfully.

What payment methods do you accept?

We accept all major debit/credit cards, UPI, and wallets like Paytm, PhonePe, and Google Pay.

Is my payment information secure?

Yes, your payment is completely secure. We use encrypted payment gateways to ensure your personal and financial information stays protected.

Returns & Exchanges

What is your return policy?

You can return or exchange your bag within 7–10 days of delivery. Items must be unused and in original packaging

How do I request a return or exchange?

Just email or message us with your order ID and reason. Our team will guide you through the next steps.

Support & Contact

How can I reach your customer support?

You can contact us via email, WhatsApp, or the chat button on our website. We usually respond within 24 hours.

How can I stay updated with new launches?

Follow us on Instagram or subscribe to our newsletter to get updates on new arrivals, restocks, and exclusive offers.